Give your customers a premium digital experience
The Customer Experience Portal is the next evolution of BuilderX Pro — a branded web and mobile portal that lets construction companies offer their own customers a transparent, modern window into their project.
It builds on the project, finance, and site data already in BuilderX Pro, so the customer sees a curated, real-time view without any duplicate data entry from your team.
What your customers would see
Live project timeline
Your customer watches their project progress in real time, with each stage clearly laid out from start to handover.
Milestone tracking
Key milestones and their status, so clients always know what is done, what is in progress, and what is next.
Site photos
Curated site photos from the project feed, giving customers a visual record of work as it happens.
Project documents
Drawings, agreements, and approvals shared securely, in one place, instead of scattered across email.
Payments & receipts
Payment history, outstanding amounts, receipts, and invoices — transparent and always up to date.
Additional work & variations
Customers request additional work and variation orders through the portal, with a clear record for both sides.
Issue & warranty reporting
Raise issues or warranty requests directly, tracked to resolution just like internal site issues.
Digital approvals
Approvals your customer needs to give — designs, variations, stage sign-offs — captured digitally with a trail.
Communication history
A single, searchable thread of communication, so nothing important is lost in chat or email.
Turn project delivery into a competitive advantage
Win more work
A transparent, professional customer experience is a differentiator when clients choose who to build with.
Reduce update fatigue
When customers can self-serve progress, payments, and documents, your team spends less time answering the same questions.
Fewer disputes
A shared, timestamped record of progress, approvals, and payments reduces misunderstandings at every stage.
Want to shape this? Tell us what your customers ask for and help prioritize the roadmap.
Interested in the Customer Experience Portal?
Book a demo of BuilderX Pro today and let us know you’d like early access to the customer portal when it ships.