Give your customers a login, not a status call
The BuilderXPro customer portal is a separate, secure login for your clients. They see their own project — tasks and milestones, the site photo feed, drawings, invoices and payments, and the approvals they owe you — without anyone on your team assembling an update.
It reads the project, finance and site data already in BuilderXPro, so there is no duplicate entry. Customers are a distinct user type with their own permissions, and you decide per project exactly which modules each customer can see.
What your customers see
Live project timeline
Your customer sees their project’s tasks and progress as your team updates them — no status call required.
Tasks & milestones
Task lists, Gantt and milestones, so clients always know what is done, what is in progress, and what is next.
360° site photo feed
The project photo feed, visible to every customer with project access, giving a visual record of work as it happens.
Drawings & files
Project files shared securely in one place instead of scattered across email and WhatsApp.
Invoices & payments
Project invoices and customer payment history — transparent and always up to date.
Additional works
Variations and additional works surfaced to the customer, so extra scope has a shared record on both sides.
Issue reporting
Customers raise issues against a project or task directly, tracked to resolution like any internal site issue.
Digital approvals
Approvals your customer owes you — captured digitally against the document, with configurable approval flows per project.
Project comments
A comment thread on the project and on individual feed posts, so decisions are not lost in chat.
Turn project delivery into a competitive advantage
Win more work
A transparent, professional customer experience is a differentiator when clients choose who to build with.
Reduce update fatigue
When customers can self-serve progress, payments, and documents, your team spends less time answering the same questions.
Fewer disputes
A shared, timestamped record of progress, approvals, and payments reduces misunderstandings at every stage.
Not sure how much to expose to a client? Talk to us — we can walk through how other builders configure it.
Switch on only what that client should see
Visibility is set per project, per customer. These are the modules you can expose — everything else stays internal. The site photo feed, issues and project comments are always available to a customer who has access to the project.
A separate user type
Customers are their own user type with their own authentication and permissions — never staff logins with things hidden in the UI.
Scoped to their projects
A customer only ever reaches projects they are linked to, enforced on the server rather than by hiding menu items.
Self-service account
Customers manage their own profile, change their password, and can delete their account themselves.
Show your clients their project, not a spreadsheet
Book a demo and we’ll show you the customer portal alongside the rest of BuilderXPro.